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    1. Introduction

    Welcome to Plumber Pro Service & Drain, LLC (“Company”, “we”, “us”, or “our”).

    This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you:

    • Visit our website at https://PlumberProService.com (the “Site”).

    • Use our products and services (the “Services”).

    • Sign up to receive SMS or MMS text messages from us (our “Messaging Program”).

    By using our Site, Services, or participating in our Messaging Program, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our Site, Services, or Messaging Program.

    If you are located in certain jurisdictions (such as the European Economic Area, the United Kingdom, or California), additional rights may apply; see Section 11 (Your Privacy Rights).

    2. Information We Collect

    We may collect the following categories of information:

    2.1 Information You Provide Directly

    • Contact details: name, email address, phone number, mailing address.

    • Account information: username, password, profile information.

    • Transaction information: purchase history, billing address, partial payment details.

    • Communications: information contained in emails, forms, survey responses, and support requests.

    • User-generated content: content you submit or upload, such as reviews or comments.

    2.2 SMS / Messaging Information

    If you opt in to our Messaging Program, we may collect:

    • Your mobile phone number.

    • Your name and other details you provide when opting in.

    • Message content you send to us.

    • Technical and interaction data relating to messages.

    2.3 Automatically Collected Information

    • Device and usage data: IP address, browser type, device identifiers, and pages viewed.

    • Cookies and similar technologies: small data files used to remember preferences and analyze usage.

    2.4 Information from Third Parties

    We may receive information from payment processors, marketing providers, and business partners.

    3. How We Use Your Information

    We use your information to:

    • Provide and operate the Site and Services.

    • Operate our Messaging Program.

    • Personalize your experience.

    • Conduct analytics and improve our offerings.

    • For marketing and promotional purposes.

    • Maintain security and comply with legal obligations.

    4. Our SMS / Messaging Program

    4.1 Enrollment and Consent

    By providing your mobile phone number and opting in, you consent to receive SMS or MMS messages from Plumber Pro Service & Drain, LLC at the number you provide. These may include transactional and marketing messages. Your consent is not a condition of purchase.

    4.2 Message Frequency

    Message frequency may vary depending on your interactions and the specific campaign.

    4.3 Opt-Out Instructions

    You can opt out of marketing texts at any time by:

    • Replying STOP to any message you receive from us.

    • Contacting us using the information in Section 13 (Contact Us).

    4.4 Help & Support

    If you need help regarding our Messaging Program, reply HELP to any of our messages or contact us at plumberpro@bellsouth.net.

    4.5 Carrier Disclaimers and Charges

    Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

    4.6 Use and Sharing of SMS-Collected Information

    We use phone numbers and related SMS data only to administer our Messaging Program and comply with legal obligations. We do not sell your phone number or share information collected solely through the Messaging Program with third parties for their own marketing purposes.

    5. How We Share Your Information

    We may share your information with:

    • Service Providers and Vendors performing services on our behalf.

    • Business Transfers in connection with a merger or sale of assets.

    • Legal and Safety Obligations to comply with the law or protect rights.

    • With Your Consent when you have given us permission.

    We do not sell your personal information.

    6. Data Retention

    We retain personal information for as long as reasonably necessary to provide Services, satisfy the purposes in this policy, and comply with legal obligations.

    7. Data Security

    We implement reasonable measures designed to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.

    8. Children’s Privacy

    Our Services are not directed to children under 13, and we do not knowingly collect their personal information.

    9. International Transfers

    Your information may be transferred to and processed in countries other than your own, such as the United States.

    10. Third-Party Links and Services

    This Privacy Policy does not apply to third-party websites or services linked from our Site.

    11. Your Privacy Rights

    Depending on your location, you may have rights to access, correct, delete, or restrict the processing of your personal information. Contact us to exercise these rights.

    12. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time. Your continued use after changes indicates your acceptance.

    13. Contact Us

    If you have questions or concerns, please contact us at:

    • Address: 1860 Barnett Shoals Road, #602, Athens, GA 30605

    • Email: plumberpro@bellsouth.net

    • Phone: 706-769-7761 and SMS 706-995-6981

    • EIN#: 47-4309301